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Easthampstead Surgery23 Rectory LaneBracknellBerkshire, RG12 7BBTel: 01344 457535
National Bowel Screening Programme - If you are over 60, it is really important that you take part in the screening programme. Speak to one of the team for more information.
The NHS friends and family test started on 1/12/2014. If you would like to leave feedback for this surgery, please respond to any texts that you receive following your appointments.
Thank you for taking the time to do this for the practice.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
If you are dissatisfied with any aspect of the surgery or your treatment, we want to know. Please put your complaint in writing or e-mail and address it to the Practice Manager.
Please state your name and address, the time and the date that the complaint arose and the nature of the complaint, including the names of staff involved.
Given this information we will endeavour to fully investigate your complaint and improve our service in the future.
You may contact your Patient Advice Liaison Service through firstname.lastname@example.org or phone 0300 561 0250.
You may also contact The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a Practice Leaflet explaining the procedure of bringing a complaint to the ombudsman.
Full details of how to make a compliment or complaint are available in our leaflet available in the waiting room and at reception, or if you would prefer please email to request one.
We aim to maintain a high standard of care but with over 4500 patients registered at Easthampstead surgery it is necessary for all patients to work with us.
You should always notify the surgery should you need to cancel or rearrange your appointment as soon as you are aware you cannot attend to allow re-booking for our other patients.
If a doctor or nurse has asked you to return for another appointment or to be reviewed it is important that you make a new appointment and remember to attend.
Remember an appointment is for one person only.
Wherever possible patients are expected to attend the surgery and turn up for their appointment.
Genuine housebound and seriously ill patients have a right to a home visit when necessary.
We expect patients to extend to staff the same courtesy that is given to them
Medical Students & Work Experience Students
Occasionally the practice will offer a placement or work experience to people starting in a medical profession or students so they can shadow our own Doctors & Nurses. If we have a work experience person with us when you arrive for your appointment you will be asked if you are happy for these people to observe your consultation.
If you would prefer for this not to happen please let the clinician know when you attend.
All trainees are required to observe confidentiality rules and sign a declaration accepting this.
General Data Protection Regulation (GDPR)
Click to download our policy