Patient News
You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.
You may notice a test result appear in your NHS app test results page referring to segmentation (Recorded as “Johns Hopkins adjusted clinical groups system score”). Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. There is no action required from you in relation to this comment on result.
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
If you have an unwell child at home, our app, Frimley Healthier Together, can help you access the right local healthcare support and advice for them. It will also alert your surgery should the child need to be seen so please use for your child.
It’s free to use and available now from your preferred app store.
Support to keep you well at home
The Digital Health Team would like to offer you remote monitoring because your GP considers you could benefit from this NHS service.
A health care professional from this service will phone you to talk you through what this means, check you are happy to be enrolled and help you get set up.
Please click the link below for further information.
Support to keep you well at home
The Digital Health Team would like to offer you remote monitoring because your GP considers you could benefit from this NHS service.
A health care professional from this service will phone you to talk you through what this means, check you are happy to be enrolled and help you get set up.
Please click the link below for further information.
Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here:
Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here:
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Masks In Practice is not mandatory but we request you to wear them for your own safety.
Masks In Practice is not mandatory but we request you to wear them for your own safety.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
We are very pleased to announce the introduction of a new system called Klinik for our online consultation provision across Bracknell & District Primary Care Network. This is an online service for appointments and administration for on the day urgent, non-urgent medical advice, long term condition management and enquiries. This therefore makes it possible for patients to contact us from a computer, smartphone or tablet through our practice website rather than relying solely on the phone.
Based on the information confidentially provided by the user, clinical enquiries are reviewed by a clinician and are then routed to the appropriate team within the surgery, or patients are advised by the system to call emergency services where necessary. Ideally, but not essentially, you should use your NHS App log in to access the system, meaning you won’t have to enter your personal details each time you want to ask us something. This service is open for online submissions between 8am and 4pm Monday to Friday and we aim to review all clinical enquiries, prioritised by urgency, on the same working day although we may not contact you the same day. From 4pm to 6:30pm you can continue to access the surgery by telephone.
For further information on how to access Klinik please visit: Patient FAQs (klinikhealthcaresolutions.com) where there is also the opportunity to provide feedback directly to the provider.
With demand for medical advice and appointments continuing to be very high, we are always seeking innovations and new ways of working to provide the best service we can to our patients. We thank you for your understanding and patience during times of change, and ask for your continued kindness and respect to all our staff.
Thank you
We are very pleased to announce the introduction of a new system called Klinik for our online consultation provision across Bracknell & District Primary Care Network. This is an online service for appointments and administration for on the day urgent, non-urgent medical advice, long term condition management and enquiries. This therefore makes it possible for patients to contact us from a computer, smartphone or tablet through our practice website rather than relying solely on the phone.
Based on the information confidentially provided by the user, clinical enquiries are reviewed by a clinician and are then routed to the appropriate team within the surgery, or patients are advised by the system to call emergency services where necessary. Ideally, but not essentially, you should use your NHS App log in to access the system, meaning you won’t have to enter your personal details each time you want to ask us something. This service is open for online submissions between 8am and 4pm Monday to Friday and we aim to review all clinical enquiries, prioritised by urgency, on the same working day although we may not contact you the same day. From 4pm to 6:30pm you can continue to access the surgery by telephone.
For further information on how to access Klinik please visit: Patient FAQs (klinikhealthcaresolutions.com) where there is also the opportunity to provide feedback directly to the provider.
With demand for medical advice and appointments continuing to be very high, we are always seeking innovations and new ways of working to provide the best service we can to our patients. We thank you for your understanding and patience during times of change, and ask for your continued kindness and respect to all our staff.
Thank you
We treat our patients with courtesy and respect and ask the same in return. We ask that you treat our GPs and all other Practice Staff courteously – without violence, abuse, or harassment.
We are seeing an increased rate of abuse which has resulted in loss of staff. This has had an impact on our services. We request you to use Klinik and Patient Access online for ease of access to the surgery services.
Appropriate action will be taken by the practice which may involve removal from the practice list and/or involvement of the police.
Please note our receptionists are not able to allocate any GP appointments. The Clinician will triage your request for a further plan of action.
We treat our patients with courtesy and respect and ask the same in return. We ask that you treat our GPs and all other Practice Staff courteously – without violence, abuse, or harassment.
We are seeing an increased rate of abuse which has resulted in loss of staff. This has had an impact on our services. We request you to use Klinik and Patient Access online for ease of access to the surgery services.
Appropriate action will be taken by the practice which may involve removal from the practice list and/or involvement of the police.
Please note our receptionists are not able to allocate any GP appointments. The Clinician will triage your request for a further plan of action.
Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP
Please watch the news section on this website for details of any national eligibility changes or walk in availability.
If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and select option 1
Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP
Please watch the news section on this website for details of any national eligibility changes or walk in availability.
If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and select option 1
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
Welcome to Easthampstead Surgery's new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
Welcome to Easthampstead Surgery's new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
Throughout the year the practice provides both medical and administration staff, training to improve their skills and knowledge base. All Practice Staff are required to attend these training days.
During this time the surgery will be closed 12:30 onwards.
Prior to each training session we will advise patients of the dates with information posters around the surgery and a telephone message to advise patients what to do on the day. When the surgery is shut for training telephone cover is provided by East Berkshire OOHs service for Emergencies.
BASE - Protected learning time dates
The surgery will close at 12.30 pm on the following days and re-open at 8.30 am the next day.
Wednesday 24th May 2023
Thursday 29th June 2023
Tuesday 18th July 2023
Tuesday 19th September 2023
Tuesday 24th October 2023
Thursday 23rd November 2023
Tuesday 20th February 2024
Tuesday 19th March 2024
Thursday 25th April 2024
Throughout the year the practice provides both medical and administration staff, training to improve their skills and knowledge base. All Practice Staff are required to attend these training days.
During this time the surgery will be closed 12:30 onwards.
Prior to each training session we will advise patients of the dates with information posters around the surgery and a telephone message to advise patients what to do on the day. When the surgery is shut for training telephone cover is provided by East Berkshire OOHs service for Emergencies.
BASE - Protected learning time dates
The surgery will close at 12.30 pm on the following days and re-open at 8.30 am the next day.
Wednesday 24th May 2023
Thursday 29th June 2023
Tuesday 18th July 2023
Tuesday 19th September 2023
Tuesday 24th October 2023
Thursday 23rd November 2023
Tuesday 20th February 2024
Tuesday 19th March 2024
Thursday 25th April 2024
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.