Compliments, Comments & Complaints
If you are dissatisfied with any aspect of the surgery or your treatment, we want to know. Please put your complaint in writing or e-mail and address it to the Practice Manager.
Please state your name and address, the time and the date that the complaint arose and the nature of the complaint, including the names of staff involved.
Given this information we will endeavour to fully investigate your complaint and improve our service in the future.
You may contact your Patient Advice Liaison Service through firstname.lastname@example.org or phone 01753 636808.
You may also contact The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a Practice Leaflet explaining the procedure of bringing a complaint to the ombudsman.
Full details of how to make a compliment or complaint are available in our leaflet available in the waiting room and at reception, or if you would prefer please email to request one.