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Noticeboard

PPG - we have a group of patients that work with us to improve the services that we offer.

If you would like to contact our patient participation group about anything to do with the surgery, you can reach them on PPG.Easthampstead@nhs.net.  

IMPORTANT INFORMATION

National Bowel Screening Programme - If you are over 60, it is really important that you take part in the screening programme. Speak to one of the team for more information.

 

The Bracknell Urgent Care Centre (UCC)

Please note that the UCC is to be accessed for minor injuries at any time and for minor illness only outside of your GP surgery hours.

Please check our opening times on this website before visiting the UCC.

Please note that the UCC can not do any of the following -

Ear syringing

Repeat and post op dressings

Direct xray/bloods/ECG/other diagnostics.

The UCC is a nurse led unit and and therefore any illness should be dealt with by your GP during opening hours or Out Of Hours (111) when your GP surgery is closed.

  

IMPORTANT INFORMATION

Phone lines for Urgent appointments are open from 7.00 am to 10.00 am. You will be asked to leave your name, date of birth, contact number and brief message about your illness. The clinician will call you back the same day.

IMPORTANT INFORMATION

The NHS friends and family test started on 1/12/2014. If you would like to leave feedback for this surgery, please respond to any texts that you receive following your appointments.

Thank you for taking the time to do this for the practice. 

 

 

Compliments, Comments & Complaints

If you are dissatisfied with any aspect of the surgery or your treatment, we want to know. Please put your complaint in writing or e-mail and address it to the Practice Manager.

Please state your name and address, the time and the date that the complaint arose and the nature of the complaint, including the names of staff involved.

Given this information we will endeavour to fully investigate your complaint and improve our service in the future.

You may contact your Patient Advice Liaison Service through feedback.bracknellascotccg@nhs.net or phone 01753 636808.

You may also contact The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a Practice Leaflet explaining the procedure of bringing a complaint to the ombudsman.

Full details of how to make a compliment or complaint are available in our leaflet available in the waiting room and at reception, or if you would prefer please email to request one.

 
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