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PPG - we have a group of patients that work with us to improve the services that we offer.

If you would like to contact our patient participation group about anything to do with the surgery, you can reach them on  


National Bowel Screening Programme - If you are over 60, it is really important that you take part in the screening programme. Speak to one of the team for more information.


The Bracknell Urgent Care Centre (UCC)

Please note that the UCC is to be accessed for minor injuries at any time and for minor illness only outside of your GP surgery hours.

Please check our opening times on this website before visiting the UCC.

Please note that the UCC can not do any of the following -

Ear syringing

Repeat and post op dressings

Direct xray/bloods/ECG/other diagnostics.

The UCC is a nurse led unit and and therefore any illness should be dealt with by your GP during opening hours or Out Of Hours (111) when your GP surgery is closed.



Phone lines for Urgent appointments are open from 7.00 am to 10.00 am. You will be asked to leave your name, date of birth, contact number and brief message about your illness. The clinician will call you back the same day.


The NHS friends and family test started on 1/12/2014. If you would like to leave feedback for this surgery, please respond to any texts that you receive following your appointments.

Thank you for taking the time to do this for the practice. 



Infection Control



The annual statement will be generated each year in December.

It will summarise:

    • Any infection transmission incidents and action taken (these will be reported in accordance with our Significant Event procedure

    • The annual infection control audit summary and actions undertaken

    • Control risk assessments undertaken

    • Details of staff training (both as part of induction and annual training) with regards to infection prevention & control

    • Details of infection control advise to patients

    • Any review and update of policies, procedures and guidelines.


Easthampstead Surgery Lead for Infection Prevention /Control is Morag Lindsay (Practice Nurse) who is supported by Jacquie Keeling, HCA


This team keep updated with infection prevention & control practices and share necessary information with staff and patients throughout the year.


Significant events:


In the past 12 months) there have been no significant events that related to infection prevention & control.




Infection control audits were undertaken in August by Morag Lindsay and in November 2016 by Michaela Hooper Lead IPC for Berks Eat and West CCG’s.


Action points from the December audit are in hand


Risk Assessments:


Regular risk assessments are undertaken to minimise the risk of infection and to ensure the safety of patients and staff. The following risk assessments related to infection prevention & control have been completed in the past year and appropriate actions have been taken:


    • Provision and cleaning of toys. Due to flu being around, all toys have been removed from the surgery.

    • Control of substances hazardous to health (COSHH). Data sheets are current

    • Disposal of waste following Decembers audit clinical waste is now tied via swan-necking and cable ties

    • Healthcare associated infections (HCAIs) and occupational infections no HAI have been reported

    • Sharps injury No sharps injuries have been reported

    • Use of personal protective clothing/equipment Gloves and aprons are appropriately used

    • Risk of body fluid spills. Should a sample or blood be spilt there are spllillage kits on site

    • Legionella risk assessment an assessment is carried out annually and water temperatures checked monthly


Staff training:


5 new members of staff joined Easthampstead the past 12-months and have received infection control and hand-washing training.

100% of the Practice Clinical staff completed their annual infection prevention & control update training via Blue Stream Academy.

100% of the Practice non-clinical staff completed their annual infection prevention & control update training via Blue Stream Academy


The Infection Control Leads are due to attend for IPC training for their role provided by Michaela Hooper (the Infection Prevention & Control Nurse for Berkshire West and East CCGs).


Infection Control Advice to Patients:


Patients are encouraged to use the alcohol hand gel/sanitiser dispensers that are available throughout the Medical Centre/Surgery.


There are leaflets/posters available in the Medical Centre/Surgery on:

    • MRSA - Norovirus

    • Chickenpox & shingles - Influenza

    • The importance of immunisations (e.g. in childhood and in preparation for overseas travel)

    • Recognising symptoms of TB

(amend the above list as pertinent for your surgery).



Policies, procedures and guidelines.


Documents related to infection prevention & control are reviewed in line with national and local guidance changes and are updated 2-yearly (or sooner in the event on new guidance).




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